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The hacker went through one of our Page's Admins personal Facebook accounts. The process by which the hacker gain accessed is evil, but clever. It looks like it is going to be a long haul with Facebook. In addition, of the many, many people who have reported the feed to be spamming, producing inappropriate content, and potentially hacked, no one has any communications other than the posts are not doing anything that contrevenes the community standards of Facebook. The malware link on Facebook's own app pages and domain remains live and may still be causing damage. It is now nearly 20 hours since we reported the account hacked to the Hacked Account link on Facebook Support. Thank you for your patience and your support. There is a significant amount of fraud that just goes unaddressed for long periods of time and Facebook feels no pressure to be timely in its response or corrective. We cannot rely on Facebook for security and are not alone in feeling that way. Unfortunately, we have no time frame for any solution because of the lack of response from Facebook. From all the research we have done, there is a suggestion that there are serious problems with Facebook and it's ability to resolve these issues so, we will be looking into creating a new page and moving our followers there.We'd like to think that we are not spammy and that we do a good job of respecting our audience. If you want to keep up to date on what we are doing, please follow us either on Twitter, Instagramor, better yet, subscribe to our newsletter.While we cannot tell how this happened until we resolve the issue, whenever that may be, we are truly sorry that it has happened and that our followers are now being subjected to the longest stream of booty posts in the history of social media.There are a few things we would like to say: The fact that we have worked over five years to build our relationships on Facebook and there is no way to protect our friends and followers on Facebook is just mind boggling. In the meantime, the hacker has been posting a stream of obnoxious material from our page and we are powerless to stop it.
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We have even been told that there is an open support ticket for our problem and that someone will address it shortly, but 12 hours later, we have nothing. Despite the obviousness of the hack, Facebook has absolutely zero facilities to enable site owners like ourselves to resolve such a major problem. This experience has left us feeling all kinds of things: anger towards the hackers (real big, giant anger), Facebook for allowing them to continue to do this, and frustration at having no options to fix the problem. We have contacted them through every channel we can find. At 6.21am PST on Mawe are still waiting for a response from Facebook support. At around 4:30pm PST on Friday Mawe discovered that our Facebook page, with over 409,000 followers, had been hacked.